Man: Hello, Swinburn Telecoms.
Woman: I'd like to speak to Tony Wilson, please.
Man: I'm afraid Tony isn't available. Can I take a message?
Woman: Yes please. I'm Sheila Dallas, from Worldnet.
Woman: I'm ringing about the telephone system your firm installed here yesterday. We're not happy with it.
Man: Oh dear. What seems to be the problem?
Woman: First of all, your engineer said that with the number of extensions we've got,
six outside lines would be enough, but we asked for eight, and anyway you've charged us for the larger system.
Man: Right, we'll look into that.
Woman: Then, whenever we try to transfer calls from one extension to another we lose them.
We're following the instructions, but it just doesn't work.
Man: I see.
Woman: And finally, could you ask Tony to check the invoice, please?
He promised us a discount on installation, which is shown, and one on the equipment, but that isn't there.
Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.
Woman: Thank you. Goodbye.